This vacancy is no longer open.
Tier 1 IT Technical Support
Contract Type: Permanent/Ongoing Position Full Time
Applications Close: 9 June 2023
</b></p><p>Luther College seeks to appoint a talented Tier 1 IT Technical Support professional to provide Tier 1 technical and customer support to Luther College staff and students. This is an ongoing, full-time position working 48 weeks per year, commencing as soon as possible.
</p><p>Tier 1 IT Technical Support is the first point of contact for all issues and enquiries received by IT Services at the college. This includes ensuring all incidents and service requests are logged, tracked and resolved within the agreed timeframes, providing effective support to staff and students in the use of computer hardware and software, including Windows and Macintosh computers, Office365 applications, and notebook computers.
</p><p>This is an exciting opportunity to join a supportive team reporting to the Head of IT Services in a role that provides scope for professional growth and development.
</p><p>Hours of work are Monday to Thursday 8.15am – 4.30pm and Friday 8.15am – 4.00pm.
</b></p><p>You are an aspiring Tier 1 Technical Support professional seeking the next step in your developing career. A strong communicator with great interpersonal skills, you are service orientated professional with a passion for delivering high quality service, continuing to learn through hands on experience. Whilst an academic qualification is a desirable prerequisite, we are open to discussing equivalent knowledge, training and/ or experience.
</p><p>The Application Process
</p><p>Please apply via the college employment webpage, addressing your application to Cara Haverkamp, Director of People and Culture, including the following information:
</p><ul><li>A cover letter addressing the key selection criteria (please refer to the Position Description)
</li><li>Evidence of a current employer Working with Children Check (WWCC), which will need to be transferred to Luther College if successfully appointed
</li><li>Evidence of a current, satisfactory national police check (within 12 months of issue)
</li><li>Evidence of your right to work in Australia (copy of your passport or birth certificate)
</li></ul><p><b>Applications close: June 9, 2023.
</b></p><p>For recruitment and role enquiries, please contact the People and Culture team on 9724 2008.
</p><p>The college reserves the right to make an appointment at any stage of the recruitment process, including prior to the closing date for applications. We thank you for your understanding.
</p><p>Applicants must be willing to support the college’s approach to excellence in Christian co-education.
</b></p><p>Luther College is a faith-based coeducational secondary school located in the Melbourne suburb of Croydon Hills, just minutes from the picturesque Yarra Valley. Set on 30 acres, our lush, beautiful grounds together with an extensive range of modern facilities offers students the ideal place to learn, grow and achieve their personal best.
</p><p>Driving innovative, contemporary teaching and learning, our college is committed to providing rich, personalised learning experiences that encourage student agency and develop the essential knowledge, skills and attributes young people need to contribute confidently to community.
</p><p>Luther College is proud to offer a values-based, Lutheran educational service that promotes a culture of inclusivity and equal opportunity.
</p><p><b>Benefits You Can Expect
</b></p><p>Our people are the backbone of our enviable community and culture, and together produce high quality teaching and learning experiences for our students. We offer a range of general and role specific benefits in recognition of the ongoing valuable contributions our staff make. Examples include:
</p><ul><li>4 weeks annual leave
</li><li>An additional 5 days of gifted leave per year in addition to 4 weeks annual leave
</li><li>Eligibility to receive gifted leave in recognition of performance
</li><li>Flexibility to work from home (on application) during the non-term weeks
</li><li>15 days personal carer’s leave per year
</li><li>Access to 14 weeks paid parental leave (some conditions apply)
</li><li>Fee relief for student tuition fees (some conditions apply)
</li><li>Approximately 5 days paid professional development per year
</li><li>Genuine opportunities for growth and development through mentoring and professional development
</li><li>Coffee lover? Enjoy coffee prepared onsite by our friendly Baristas at heavily subsidised prices
</li></ul><p><b>Our Commitment to Child Safety
</b></p><p>All students who attend Luther College have a right to feel and to be safe. The wellbeing and safety of all students in our care is our first priority and we have zero tolerance to child abuse. The college has a commitment to child safety and all staff will be responsible for understanding, applying and promoting the college’s commitment to child safety, and its related policies and procedures.
</p><p>Luther College requires all applicants to undergo a screening process prior to appointment and comply with the college’s Child Protection Program as a prerequisite condition of employment.
</p><p>Visit our website for more information and for a copy of our Child Safety and Wellbeing Policy and Child Safe Program – Child Safety Adult Code of Conduct (www.luther.vic.edu.au).