Knowledge Portals Coordinator

Catholic Schools Parramatta Diocese (see more jobs from this school)

North Parramatta, NSW 


Coordinator

Contract Type: Contract Position Full Time

Applications Close: 1 February 2023


We have an exciting opportunity for a Knowledge Portals Coordinator to work within our Enterprise Service Desk Team on a full-time basis until November 2023

<p><b>Location: </b>the Catholic Education Office, Diocese of Parramatta</p><ul> <li dir="ltr" style="list-style-type: disc"> <p dir="ltr"><strong>Maternity leave cover for 8 months&nbsp;</strong></p> </li> <li dir="ltr" style="list-style-type: disc"> <p dir="ltr"><strong>Passionate and supportive team with a wonderful team culture</strong></p> </li> </ul> <p dir="ltr">Enterprise Service Desk (ESD) is a team of knowledgeable, friendly, customer-focused staff who will ultimately become the first point of contact for all CSPD customers. The ESD team ‘triage’ all school and office inquiries by raising a ticket through the cloud-based tool, ServiceNow.&nbsp;</p> <p dir="ltr"><strong>About the opportunity:</strong></p> <p dir="ltr">We are seeking a Knowledge Portals Coordinator to be accountable for the coordination of the CSPD knowledge base.</p> <p dir="ltr">The Knowledge Portals Coordinator is accountable for:</p> <ul> <li dir="ltr" style="list-style-type: disc"> <p dir="ltr">Developing mechanisms to disseminate information that is accessible, manageable and which supports the work of individuals in business areas including student management, information management and service delivery</p> </li> <li dir="ltr" style="list-style-type: disc"> <p dir="ltr">Acting as a gateway to various underlying sources of knowledge for information repositories and ICT applications</p> </li> <li dir="ltr" style="list-style-type: disc"> <p dir="ltr">Encouraging users to contribute to knowledge portals through articles, blogs&nbsp; and other artefacts</p> </li> <li dir="ltr" style="list-style-type: disc"> <p dir="ltr">Identifying opportunities for innovation in process, procedure and policy making</p> </li> <li dir="ltr" style="list-style-type: disc"> <p dir="ltr">Overseeing capacity building and support for internal knowledge acquisition, management and sharing</p> </li> </ul> <p dir="ltr"><strong>Typical Experience and Qualifications:&nbsp;</strong></p> <ul> <li dir="ltr" style="list-style-type: disc"> <p dir="ltr">Tertiary qualifications in the relevant area of study</p> </li> <li dir="ltr" style="list-style-type: disc"> <p dir="ltr">Demonstrated experience in ticketing support&nbsp;</p> </li> <li dir="ltr" style="list-style-type: disc"> <p dir="ltr">Excellent customer service</p> </li> <li dir="ltr" style="list-style-type: disc"> <p dir="ltr">Excellent communication and interpersonal skills</p> </li> <li dir="ltr" style="list-style-type: disc"> <p dir="ltr">Great appetite for problem solving and leading others&nbsp;</p> </li> </ul> <p dir="ltr"><strong>The Organisation</strong></p> <p dir="ltr">Catholic Schools Parramatta Diocese (CSPD) provides quality learning and teaching in a faith-centred environment across 83 primary and secondary schools and within early learning and out of school hours care centres in Western Sydney.&nbsp;</p> <p dir="ltr">This position involves working with children. The appointment of successful applicants will be subject to satisfactory employment screening for child-related employment including the completion of a National Police Check, retention of a valid Working with Children Check and adoption and compliance with CSPD’s Child Safeguarding Procedures and Code of Conduct When Working With Students and Children.</p> <p dir="ltr">CSPD promotes the safety and wellbeing of Aboriginal and Torres Strait Islander children, and children from culturally and/or linguistically diverse backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, as well as people from culturally and/or linguistically diverse backgrounds.&nbsp;</p> <p dir="ltr">Successful Candidates for all positions at CSPD must have a valid Working With Children Check. For more information, please visit The Office of The Children’s Guardian<a href="https://www.kidsguardian.nsw.gov.au/child-safe-organisations/working-with-children-check"> here</a>.</p> <p dir="ltr"><strong>Apply today!</strong></p>
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