<p><b>ICT Helpdesk Officer </b></p><p><b>Permanent Full-Time (76 hours p/f)</b></p><p><b><br /></b></p><p> </p><p><b>Commencement Date: ASAP</b></p><p><br /></p><p> </p><ul><li>Join a supportive and dynamic team </li><li>Leading 7-12 Independent co-educational school </li><li>Commencing as soon as possible </li></ul><p><br /></p><p><b>Closing date: 28 September 2021 (4pm) </b></p><p><br /></p><p><b>About Us </b></p><p>Rosebank College, Five Dock, is a Good Samaritan, Benedictine, Catholic co-educational school that belongs to the community of ten schools across Australia called Good Samaritan Education (GSE). It is committed to the successful integration of e-learning and innovative pedagogy across the Curriculum for Years 7 to 12. Rosebank College promotes an inclusive, welcoming environment for children and provides transparent, accountable, risk managed approaches to ensure child safeguarding. </p><p>For further information about Rosebank College, please visit our website: <a href="http://www.rosebank.nsw.edu.au." rel="nofollow">www.rosebank.nsw.edu.au.</a> </p><p><br /></p><p><b>About the Role </b></p><p>We are seeking to appoint a ICT Helpdesk Officer to join the Rosebank ICT Team on a permanent full-time basis. </p><p>Reporting to the Director of ICT via the ICT Helpdesk Team Leader, the ICT Helpdesk Officer is responsible for monitoring and maintaining the computer systems, resources and networks within the College as needed. The ICT Helpdesk Officer is responsible for being the first point of contact for all technical support which includes but is not limited to configuring computer systems, diagnosing hardware and software faults, and solving technical and applications problems, either over the phone or in person, in response to a prioritised ticketing system. </p><p>The ICT Helpdesk Officer is responsible for promoting exemplary customer service to the College stakeholders and is a member of the ICT Team and Support Staff Team. </p><p><br /></p><p><b>About You </b></p><p>The successful applicant will model professionalism and collegiality and be able to display integrity, enthusiasm, and energy. If this sounds like you, then this is the position for you. </p><p>To be considered for this role, you must have the following knowledge, skills and experience: </p><ul><li>Exceptional customer service skills and a commitment to excellence </li><li>You will have a high level of attention to detail, exceptional communication skills, be proactive and systematic </li><li>Technical knowledge of applications and systems within the Microsoft suite </li><li>Minimum 2 years of Service Desk experience </li><li>Proven ability to work effectively in a team environment and independently as required </li><li>Ability to present ideas in user-friendly language to non-technical staff and end users </li><li>Experience working in a team-oriented, collaborative environment </li><li>Ability to interact with people on all levels and establish strong relationship </li><li>Tertiary qualifications in Information Technology or similar field (desirable but not essential) </li><li>A commitment to child safeguarding principles </li><li>Willingness to support the Catholic ethos and learning culture of the College </li></ul><p>For further information about the role download the position description <a href="https://rosebank.nsw.edu.au/wp-content/uploads/ICT-Helpdesk-Officer.pdf" rel="nofollow">here</a>. </p><p><br /></p><p><b>The Process </b></p><p>If you believe you meet the requirements of this position listed above then we would love to hear from you, please apply now by submitting your application to the Principal, Rosebank College, via email to <a href="mailto:recruitment&#64;rosebank.nsw.edu.au." rel="nofollow">recruitment&#64;rosebank.nsw.edu.au.</a> </p><p>In your application, you will need to provide: </p><ul><li>A cover letter addressing the criteria and your suitability for the position </li><li>A copy of your CV outlining your qualifications, experience, and skills </li><li>The names, telephone numbers and email addresses of three (3) referees including your current employer (where applicable) </li><li>A current NSW Working with Children Check number </li><li>Copies of any certified academic transcripts (if applicable) </li></ul><p><br /></p><p><b>General Enquiries </b></p><p>If you have any questions regarding the role, please email the College Human Resources Manager on <a href="mailto:recruitment&#64;rosebank.nsw.edu.au." rel="nofollow">recruitment&#64;rosebank.nsw.edu.au.</a> </p><p><br /></p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p>