<p align="center"><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt"><strong>Technical Support Officer</strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif"><strong>Location:</strong>&nbsp;Lumen Christi College - Pambula&nbsp;</span><br><span style="font-family: arial, helvetica, sans-serif"><strong>Employment Type:</strong>&nbsp;Full-time (first contract term 3 years)</span><br><span style="font-family: arial, helvetica, sans-serif"><strong>Salary Range:&nbsp;</strong>Grade 4 ($82,210 - $89,686 + Superannuation)</span><br><span style="font-family: arial, helvetica, sans-serif"><strong>Start Date:</strong>&nbsp;Negotiable</span><br><span style="font-family: arial, helvetica, sans-serif"><strong>Closing Date:&nbsp;</strong>11.55pm, Sunday 4 July 2021</span></p> <p><span style="font-family: arial, helvetica, sans-serif">Catholic Education, Archdiocese of Canberra &amp; Goulburn plays an integral role in education both in the ACT and NSW operating 56 Schools and 8 Early Learning Centres.</span><br><br><span style="font-family: arial, helvetica, sans-serif"><strong>About the Role</strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif">We are seeking dynamic, professional that is well-organised and highly motivated. Working as part of the Information and Communication Technology Team and reporting to the Service Desk Manager you will provide broad range of quality ICT system support to our school network. The majority of support will be provided in Pambula in partnership with existing teams and ICT technical resources.</span><br><br><span style="font-family: arial, helvetica, sans-serif"><strong>Benefits and Opportunities</strong></span></p> <ul type="disc"> <li><span style="font-family: arial, helvetica, sans-serif">Opportunity to assist in the development of analytical models</span></li> <li><span style="font-family: arial, helvetica, sans-serif">Attractive remuneration package</span></li> <li><span style="font-family: arial, helvetica, sans-serif">Positive and social work culture</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif"><strong>Essential Criteria</strong></span></p> <ul> <li><span style="font-family: arial, helvetica, sans-serif">Good customer service skills with the ability to effectively communicate and work with a diverse customer base</span></li> <li><span style="font-family: arial, helvetica, sans-serif">Work as part of a team with a high attention to detail and an ability to meet agreed service delivery timeframes</span></li> <li><span style="font-family: arial, helvetica, sans-serif">Good communication skills (oral and written) with an ability to translate and communicate technical information into a simple and straightforward manner</span></li> <li><span style="font-family: arial, helvetica, sans-serif">Ability to think critically and contribute to resolve technical issues</span></li> <li><span style="font-family: arial, helvetica, sans-serif">Experience with root cause analysis, application administration, server administration, back up management, storage management and disaster recovery</span></li> <li><span style="font-family: arial, helvetica, sans-serif">Experience with but not limited to; IDM, SCCM, MS Exchange, MS Teams, hypervisor’s including VMWare and Nutanix AHV. Active Directory. Azure AD. Windows Server 2016 and newer</span></li> <li><span style="font-family: arial, helvetica, sans-serif">Must demonstrate an ability to lead a junior, by providing support in their development. </span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif"><em>Please refer to the role description for an in-depth detail regarding criteria and skill set required.<br><br></em><strong>Application Process</strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif">Applicants will be required to submit a covering letter outlining briefly the qualifications, skills and experience section in the&nbsp;position description and a current resume.</span></p> <p><span style="font-family: arial, helvetica, sans-serif">For further information about the role and Catholic Education Archdiocese of Canberra &amp; Goulburn please visit the <a href="https://cg.catholic.edu.au/">website</a> and position description.&nbsp;If you have any questions contact the Recruitment Team on&nbsp;02 6234 5427 or via email&nbsp;<a href="mailto:Recruitment@cg.catholic.edu.au">Recruitment@cg.catholic.edu.au</a>.</span></p><br><br><p><img src="https://az29734.vo.msecnd.net/static/people/icons/icon_file_small.gif" alt="Download File">&nbsp;<a href="https://careers.cg.catholic.edu.au/cw/en/PositionDescriptionDocument/497592/technical-support-officer">Applicant Information Pack</a></p>