Help Desk Analyst

Melbourne Archdiocese Catholic Schools (MACS) (see more jobs from this school)

East Melbourne, VIC


IT / Tech Support

Contract Type: Contract Position Full Time

Applications Close: 23 June 2021



<p>Melbourne Archdiocese Catholic Schools Ltd is in the process of building its capacity to deliver technology in support of schools and catholic education into the future. A significant investment is being made in the Integrated Catholic Online Network (ICON) project, a collaborative project between Victorian Catholic schools and the four Victorian Catholic Education Offices in the Archdiocese of Melbourne and within the Dioceses of Ballarat, Sale and Sandhurst.<br> <br> Suitably qualified applicants are invited to apply for the position of the Help Desk Analyst. Reporting to the Service Desk Lead, the successful candidate will:<br> </p> <ol> <li>Contribute to a customer and quality focused Help desk to MACS staff and staff in schools.</li> <li>Assist other areas in IT services as required.</li> <li>Create and maintain service desk documentation and workflows/processes.</li> <li>Contribute to the continuous improvement of services provided.</li> </ol> <p>Applicants must hold full unrestricted working rights for Australia to be considered for this role.<br> <br> The successful candidate must hold or acquire a Working with Children Check, and must be willing to acquire a National Police Record Check<em>.</em> Applicants must hold full unrestricted working rights for Australia to be considered for this role.<br> <br> <strong>SELECTION CRITERIA</strong><br> Please refer to the <a href="https://cem.elmotalent.com.au/uploads/cem/files/HelpDesk AnalystJune2021.pdf">position description</a> for further details about the role and the Key Selection Criteria. Please note your application must address how you meet the criteria.<br> <br> <strong>WHAT'S IN IT FOR YOU</strong><br> </p> <ul> <li>Generous salary and conditions</li> <li>Professional development opportunities</li> <li>Work/Life balance</li> <li>The opportunity for flexible working arrangements</li> </ul> <p><strong>HOW TO APPLY</strong><br> All applications must be received via our <a href="https://cem.elmotalent.com.au/careers/careers/jobs" target="_blank" rel="noreferrer">Careers Portal</a> or uploaded via the <strong>'</strong>Apply' tab on the MACS website at <a href="https://www.macs.vic.edu.au/">www.macs.vic.edu.au</a>. All enquiries can be directed to Amy Chapman, achapman@macs.vic.edu.au or (03) 9267 0434.<br> <br> <strong>Applicants need to provide:</strong><br> </p> <ol> <li>An up to-date Resume</li> <li>A separate statement addressing the Key Selection Criteria;</li> <li>A Cover Letter; and</li> <li>Contact details of two referees (who will only be contacted with your consent).</li> </ol> <p><strong>APPLICATIONS CLOSE: 4pm, Wednesday 23 June 2021</strong><br> <br> Recruitment Agencies - thank you for thinking of us, however we do endeavour to fill our opportunities through direct channels wherever possible. If we find that we do need agency assistance, we'll be in touch.<br> <br> <em>In applying for a position with Melbourne Archdiocese Catholic Schools Ltd (MACS), you will be asked to provide certain personal information to enable your application to be considered. Any personal information that is provided to MACS in relation to an application for employment will be handled in accordance with MACS's obligations under the Privacy Act 1988 (Cth). To find out more about how MACS handles personal information, you are encouraged to read the <a href="https://www.macs.edu.au/About-Us/Policies/Privacy-Policy.aspx">MACS Privacy Policy</a> which can be found on the website.</em><br> </p>
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